Work Experience

Work Experiences

Dissertation Project - Consultant | Alexander Sloan

2024

I conducted a comprehensive market analysis of Scotland’s FinTech sector, examining key trends, market segmentation, and areas of opportunity. This involved assessing the competitive landscape, emerging technologies, and regulatory developments to identify potential growth areas for Alexander Sloan. My analysis provided valuable insights to support strategic decision-making and business development.
To gain a deeper understanding of the challenges faced by FinTech start-ups, I worked closely with founders and industry stakeholders, conducting interviews to explore their pain points and areas for improvement. Through these discussions, I identified key challenges such as regulatory complexities, funding difficulties, and operational inefficiencies. I collaborated with them to explore potential solutions and aligned these insights with Alexander Sloan’s value proposition, identifying ways the firm could tailor its services to better support FinTech businesses.
Based on my findings, I developed a go-to-market strategy that aligned with Alexander Sloan’s long-term vision. This included evaluating different market entry approaches, such as direct engagement and strategic partnerships, while also assessing potential risks and feasibility. I presented my recommendations to senior leadership, providing a clear and actionable plan for market entry and expansion, ensuring alignment with both industry needs and the firm’s strategic objectives.

Hacking for the Ministry of Defence Course

2024

I conducted weekly stakeholder interviews, targeting 10 per week, to gather insights and improve air delivery capabilities across land, sea, and air domains. Using a snowball sampling method, I expanded the reach of interviewees by leveraging recommendations from initial contacts, ensuring a diverse and comprehensive range of industry perspectives.
In addition to conducting interviews, I managed all stakeholder communications, including initial outreach, scheduling, and follow-ups, ensuring smooth coordination and professional engagement. I also organised interview timings within the team, balancing availability constraints while covering all key focus areas.
I contributed to the final report, detailing the methodology, evaluation of key challenges, and development of mission model canvases to analyse potential solutions and strategic approaches. Furthermore, I participated in weekly client calls, presenting key findings, summarising stakeholder insights, and refining recommendations based on client feedback to align with strategic objectives.

Business Operations Intern | S&P Global, London

July – Nov 2022

I collaborated closely with the Editorial Operations Team within the Commodity Insights Division, working together to streamline processes and enhance data-driven decision-making.
I analysed large and complex datasets, developing insightful data visualisations through interactive dashboards to support business intelligence. I utilised VBA and Excel to automate tasks, improve efficiency, and ensure accuracy in reporting.
I gained comprehensive knowledge of the software development lifecycle (SDLC), including hands-on experience in agile development methodologies. I contributed to iterative development processes, delivering solutions in sprints and actively participating in team discussions to drive continuous improvement.

Retail Advisor | EE

2021-2022

I conversed with customers both in person and over the phone, ensuring clear communication and delivering a positive customer experience. By actively listening to their needs and concerns, I was able to build rapport and provide tailored solutions.
I maintained a thorough understanding of various plans and services, allowing me to offer professional and well-informed advice to customers. My ability to present information clearly and effectively ensured that customers made informed decisions.
I promptly attended to customer requests, always striving to exceed KPIs and deliver a service that went beyond their expectations. This proactive approach not only helped to resolve queries quickly but also enhanced overall customer satisfaction.
I consistently utilised strong interpersonal communication skills when engaging with customers, building trust and making them feel valued. By adapting my communication style to suit each individual, I was able to ensure that each customer had a positive interaction.
I worked diligently in compliance with high customer service standards and company practices, ensuring that all interactions were professional, respectful, and aligned with company policies. This commitment to quality service helped to maintain the company’s reputation for excellence.

Web Design Internship | EFB. Edinburgh

July 2020 – October 2020

I conceptualised and implemented creative ideas for the website, developing innovative concepts that enhanced the user experience and aligned with the client’s objectives. I consistently thought outside the box to create engaging and visually appealing designs that met both functional and aesthetic requirements.
I created visual elements, such as graphics and layouts, ensuring that all designs were in line with the client’s branding guidelines. By paying close attention to the client’s vision and brand identity, I was able to produce cohesive and effective visual content that reinforced the brand’s image.
I collaborated closely with the team and worked directly with the director to build the website using WordPress. Through effective teamwork, we ensured that all aspects of the site were built to specification, including functionality, design, and performance. My hands-on experience with WordPress allowed me to contribute to both the front-end and back-end development processes.
I demonstrated the website’s features and management tools to clients, ensuring they understood how to navigate and update the site.

IT Specialist + Camp Counsellor | Americamp, USA

Summer 2019

I supervised young campers aged 9-10 years old, fostering an environment where they could develop confidence, independence, and valuable life skills. Through structured activities and personalised guidance, I helped children gain a sense of achievement, while promoting teamwork and social interaction.
I assisted both staff and children with any technical issues that arose during camp activities. Whether it was troubleshooting equipment or providing support with camp technology, I ensured that everything ran smoothly, allowing for an enjoyable and uninterrupted experience for all.
I ensured that all technical camp equipment and facilities met safety regulations and were properly maintained throughout the camp. By conducting regular checks and addressing any concerns promptly, I ensured that all equipment was safe to use, contributing to a secure environment for both staff and campers.
I actively monitored the emotional well-being of all children, remaining vigilant for signs of stress or discomfort. If I identified any signs of emotional distress, I offered immediate counselling services, providing a supportive and empathetic space for children to express their feelings. This was crucial in ensuring that campers felt safe, cared for, and supported during their time at camp.

Brand Ambassador | Multiple Agencies

2018-Now

As a Brand Ambassador, I represented and promoted several renowned brands, including JD Sports, PWR BRU, Sky, Rubicon, and Robinsons. I was responsible for increasing brand visibility and driving customer engagement across various platforms, both online and offline.
I developed and maintained strong relationships with customers, ensuring a positive brand experience by engaging with them and highlighting key product features. My role involved delivering impactful brand messages while tailoring my approach to each specific audience to maximise reach and influence.
I participated in product launches, promotional events, and campaigns, helping to build excitement and increase awareness of the brands I represented. By actively promoting offers and encouraging customer interaction, I played a key role in driving sales and meeting targets..

Supporting Artist | Different Agencies. Scotland

2016-2022

Collaborated with various agencies as a supporting artist, contributing to the production of films and television shows.